Connection Before Correction: How to Earn Trust and Stabilize Teams in Crisis w/ Natascha Verandes
Have you ever had to lead through massive change…while the world around you was in crisis?
In this episode Jule sits down with seasoned operations leader, Natascha Verandes.
At the height of the pandemic, Natascha’s organization moved forward with a full-scale restructuring—reshuffled teams, new reporting lines, shifting client portfolios, and revenue pressure—all while employees were navigating lockdowns, uncertainty, and fear. She suddenly inherited a brand-new team across North America, many of whom didn’t even know they were being reassigned.
In this conversation, Natascha and Jule discuss:
- Why connection must come before correction
- How clarity and over-communication build confidence in uncertainty
- Adjusting your leadership style using DISC to earn trust faster
- Leading as the buffer between senior leadership and frontline teams
- Turning crisis into a growth opportunity—without burning out
If you’re a leader responsible for results and people, especially in high-pressure environments like GovCon and contact centers, this episode will challenge and equip you.
